Política de reembolso
Return & Refund Policy
Last updated: November 7, 2026
We want trying Flaviera to feel easy. If something doesn't fit or isn't right for you, you have 60 days from delivery to send it back for free.
Free returns for 60 days
- Email us at contact@flaviera.com with your order number within 60 days of delivery. We'll send you a free return label and the steps to follow.
- Items must be unwashed and not worn beyond trying them on, with tags or original packaging if you still have them. For hygiene reasons, we can't accept items that have been worn for a day out or washed.
- Once we receive your return, we refund you in full to your original payment method within 5 business days. Your bank may take a few extra days to show it.
Free size exchanges
Wrong size? Email us within 60 days of delivery and we'll send you another size for free, as long as the first one is unwashed and not worn beyond trying it on.
Damaged, defective, wrong or missing items
If something arrives damaged or defective, or an item is wrong or missing, email us within 60 days of delivery with your order number and a photo. We'll send a replacement or refund you, at no cost to you, and you won't need to send anything back.
Bundle offers and package protection
If you return part of a bundle (for example "Buy 2, get the 3rd FREE"), the refund is based on the price you actually paid for the items you return. Package Protection is refundable only if the whole order is cancelled before it ships.
Cancellations
Email us as soon as possible. If your order hasn't shipped yet, we cancel it and refund you in full.
This policy does not limit any rights you have under the consumer laws that apply to you, including your right of withdrawal if you live in the EU or the UK.
